Terms & Conditions
Please advise us 24 prior to your appointment if you feel unwell, we are unable to continue on the day if you show signs of COVID-19, or you are a cost contact of a confirmed COVID-19 Case and are awaiting a Test Result.
COVID-19 CANCELLATION POLICY
If your event cannot proceed due to Covid-19 Alert Level restrictions, your deposit is not refundable, however you are welcome to transfer the deposit amount to another available date/service/voucher/gift it to a friend within 6 months from the original booking date.
We are a large team, and have backup Artists in the event your Artist is sick on the day of your Booking.
Additional costs may apply to some bookings such as travel fees, after hours fees, public holidays/long weekend/Sunday surcharges. Our bookings team in the office will advise once we have the full details of your booking from you.
Bookings are not confirmed unless we receive your deposit, or you have been emailed you can pay in cash on the day.
We do not carry EFTPOS machines – payments are required via online banking and/or cash.
Bookings are not confirmed unless we have received your deposit. If you wish to have a trial first, please be aware we work on a first in first served bases, so if another Bride wants your date we will let you know, and you will have first option for the date and have 24 hours to pay your deposit. After your trial deposits are due within 3 working days to confirm your date, otherwise we will release it to other Brides.
All Wedding bookings incur an initial $40 Admin fee for our communication, emails and confirming your exact requirements, and then finally confirming your Wedding and Artists into our booking system.
BOOKING AMENDMENTS AND CANCELLATIONS:
Deposits are non-refundable, as once your booking is confirmed we turn clients away for that time slot – you are welcome to use the deposit towards another date within 6 months or to purchase products online. There is a 50% cancellation fee of the balance due if bookings are cancelled within 48 hours of your booking.
Once we have received your deposit we will then confirm our team. Any amendments made to times, numbers etc. can usually be accommodated up to 3 months prior to the wedding. We will do our absolute best to accommodate any changes, but please keep in mind that any changes made within 3 months may not be viable due to other bookings, and/or work previous turned down for your day/time.
Once your Wedding is confirmed and your deposit has been paid, if you require any changes there will be an additional $30 Admin Fee applied to do this work.
There is a 50% cancellation fee if any services are cancelled, or any services are reduced in numbers within 3 months of your Wedding date, as we would have already turned down other work for your date/time.
Moving Wedding Dates – Wedding Deposits are non-refundable, as once your booking is confirmed we turn other Brides away for your Wedding Date – you are welcome to use the deposit towards another Wedding date within 6 months, however there will be an additional $100 admin fee for the work that has already been done, and the work needed to make the changes.
Please note if your wedding date is changed, your deposit is only valid to be reused if the same services are rebooked for the new date. If your services are reduced, your deposit is non-refundable.
In the event there are unforeseen circumstances, such as staff illness, The Beauty Hub has the right to swap your Artist/s and/or timings to provide the best possible solution and service in such an unlikely event. Rest assured we are a large team and usually have a backup Artist on standby, so we take every precaution to ensure we provide the best possible service in the unlikely event we need to make changes.
For any bookings where the Artist arrives and the client is not there, wants to cancel without letting us know in writing prior, or has booked the wrong date/time, or for any other reason including illness or an unforeseen circumstance, there is a no refund policy, and the booking is required to be paid in full.
We take a deposit to secure your time slot, the balance is due in full on the day of your service in cash as sorry we do not have mobile EFTPOS facilities.
Once your deposit has been paid, the balance is due either on the wedding day in cash, or 7 days prior to the wedding via internet banking.
Trials – we take a deposit for trials and the balance is due on the trial day in cash.
We use all the top makeup brands and are very vigilant, so allergic reactions are very rare, and we have never had a major reaction from a client. However, we cannot be responsible for any reaction caused, as unless we specifically know in advance of any specific allergies to exact products, this is out of our control.
The utmost care is always taken to provide the best possible service in the unlikely event of unforeseen circumstances. By booking with us you agree that The Beauty Hub Ltd will not be liable for any damages caused or sustained by the beneficiary, including any damages caused to third parties as a consequence of or during the implementation of the action.
We have a very friendly ‘open door’ policy, so if you are unsure about anything, need advice, or have a problem, please feel free to email or call us. We want you to be delighted with your service and come back to see us, and spread the word.
If you are a happy then we are happy!