Terms & Conditions
Bookings are not confirmed unless received in writing.
Some services require a deposit to be paid prior to the booking.
Bookings are not confirmed unless we have received your deposit OR we have received your completed ‘Info sheet’ and your trial has been booked no less than 4 months before the wedding date – in which case the deposit is then due within 7 days after your trial.
The ‘info sheet’ will be emailed to you for you to fill in, once you have booked your wedding date with us – please note: the online enquiry form is not our ‘info sheet’.
BOOKING AMENDMENTS AND CANCELLATIONS:
There is a 50% cancellation fee if bookings are cancelled within 24 hours of your booking.
Once we have received your completed ‘Info sheet’ we will then confirm our team. Any amendments made to times, numbers etc. can usually be accommodated up to 2 months prior to the wedding.
We will do our absolute best to accommodate any changes, but please keep in mind that any changes made within 2 months may not be viable due to other bookings, and/or work previous turned down for your day/time. At this point there is a 50% cancellation fee if bookings are cancelled or services reduced in numbers, as we would have already turned down other work for your date/time.
Payment is due in full on the day of your service, either via cash or internet banking, or online via VISA. Sorry we do not have EFTPOS facilities.
Once your deposit has been paid, the balance is due either on the wedding day in cash, or 7 days prior to the wedding via internet banking.
All trial money is due on the trial day in cash.
We have a very friendly ‘open door’ policy, so if you are unsure about anything, need advice, or have a problem, please feel free to email or call us. We want you to be delighted with your service and come back to see us, and spread the word.
If you are a happy then we are happy!
Your wedding is such an exciting time, but remember we are here to help, so feel free to ask us advise on anything.
Weddings can be stressful with families and emotions, so take your time with us as a little time out just for you. Timeout from it all to concentrate on you looking amazing!!